Refund policy

CONLAN.

RETURNS & REFUNDS

we want you to love your CONLAN. brushes. if something isn't right, here's how we'll sort it.

CHANGED YOUR MIND?

you can return items within 14 days of delivery. for hygiene reasons, items must be unused and unopened, in their original packaging. anything opened, used or not in a saleable condition can't be refunded or exchanged.

DAMAGED OR FAULTY?

please email us within 7 days of delivery with your order number and a photo, and we'll put it right.

PERSONALISED ITEMS

personalised items, like named Christmas Crackers, are made just for you, so they can't be returned unless they arrive damaged or faulty.

HOW TO RETURN

1. email conlanservices@gmail.com with your order number before sending anything back.

2. post your return to:

CONLAN. Returns
125 St Johns Road
Crosby
Liverpool
L22 9QE

3. use a tracked service and keep your proof of postage. return postage is paid by the customer unless the item is faulty.

REFUNDS

once your return arrives and we've checked it, we'll email to let you know. approved refunds go back to your original payment method. proof of purchase is needed for all returns.

this doesn't affect your statutory rights.